Privacy Policy

1. Introduction

Bloomorbit Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bloomorbit.tech and use our services.

We are registered in England and Wales and operate from Cardiff, Wales, United Kingdom. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Personal Information You Provide

When you fill out our contact form, we collect:

• Full name
• Business name
• Business type
• Phone number
• Email address
• Message content
• Package interest

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website
• Device information

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Send you quotes and project proposals
• Communicate about projects and services
• Improve our website and services
• Analyse website usage and performance
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you submit our contact form, you consent to us processing your data
• Contract: To fulfil our contractual obligations when providing services
• Legitimate interests: To improve our services and respond to enquiries

5. Cookies

Our website uses cookies to:

• Remember your preferences
• Analyse website traffic (via PostHog)
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Types of Cookies We Use

• Essential cookies: Required for the website to function
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and choices

6. Data Sharing

We do not sell your personal data. We may share your information with:

• Service providers: Who help us operate our business (email services, hosting)
• Legal authorities: When required by law

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, typically for 3 years after our last interaction. After this period, we securely delete or anonymise your data.

8. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent at any time

To exercise these rights, contact us at info@bloomorbit.tech

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit (HTTPS)
• Secure server infrastructure
• Access controls and authentication
• Regular security reviews

10. Third-Party Services

Our website uses the following third-party services:

• PostHog: For website analytics and session insights
• Google Maps: For location display
• Resend: For email notifications

Each service has its own privacy policy governing their use of data.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

14. Complaints

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

https://ico.org.uk/make-a-complaint/